What is wrong with Best Buy?

This Christmas, I got a Kindle. I wanted to get a case with a built in light to go with it so I went down to the local Best Buy. They carry the full line of Kindles so it seemed reasonable to expect that they would have cases as well. When I got there, I found a few cases for second tier readers in torn packaging. Fair enough. It was right after the holidays. I let it slide. Tonight, I returned and found that the case was still not there. I used their godawful kiosk to discover that the cases were only available in the store but that the 15 nearest stores had none in stock. I left disappointed.

When I sat down at my computer, I happened across this article which fits my experience exactly. Many years ago, I was a retail lackey at the now-defunct CompUSA. The customer service was aggressively bad and they failed not long after I left. It seems that Best Buy is on the same path.